FAQs
SkillProof FAQs for training and compliance records
Answers about the SkillProof trial, setup, training records, reminders, evidence, registrations, CPD, reports, security, access and billing.
14-day trial. No card. Use test data first.
Browse questions by topic
Search all answers or open a category to check the product, setup, security and billing details that matter to you.
Browse by category
7 answersFree Trial and Setup
Is the SkillProof trial free?
Yes. SkillProof offers a free 14-day trial so teams can test the workflow before choosing a plan.
Do I need a card to start the free trial?
No. The 14-day trial does not require a payment card.
Can we use fake or test data first?
Yes. You can explore the workflow with test-style records before adding real staff data.
Can we send SkillProof our current training matrix?
Yes. If you already have a spreadsheet or training matrix, you can book a walkthrough or email it to SkillProof so the setup conversation starts from your current process.
How quickly can we set up SkillProof?
Many teams can start by adding staff records, training items and training by role, then refine evidence and reporting workflows as they go.
Can we start with a small team?
Yes. You can start with a smaller team or site, then expand once the record structure is clear.
Can we invite managers and employees during the trial?
Yes. Managers and employees can be invited where you want them to see actions, upload evidence or review permitted records.
6 answersTraining Records
What training records can SkillProof track?
SkillProof can track training items, completion dates, renewal dates, training by role, evidence status and reports.
Can SkillProof track renewal dates?
Yes. Renewal dates can be tracked so records can appear as due soon or overdue.
Can we assign training by role?
Yes. Training by role helps define which training each role needs.
Can we see who is overdue?
Yes. Overdue records appear through the matrix, dashboards, reports and Action Centre.
Can managers see their team's training status?
Managers can see permitted team records and actions based on their access.
Can SkillProof send automated reminders?
Yes. SkillProof supports automated reminder workflows for records that need attention, such as overdue, due soon or missing evidence items.
5 answersTraining Matrix
Does SkillProof include a training matrix?
Yes. SkillProof includes a live Training Matrix for staff training status and training by role.
Can we see overdue, due soon and completed training?
Yes. These states are central to the matrix and reporting workflow.
Can the matrix help replace Excel?
Yes. SkillProof replaces static matrix spreadsheets with live records, evidence and reports.
Can we filter training status by role, team or site?
SkillProof supports role and organisation structure fields such as sites and departments, so teams can filter records around how they actually work.
Can we export training information for review?
Yes. Reports and exports help teams review training status.
5 answersEvidence and Certificates
Can staff upload evidence or certificates?
Yes. Staff can upload evidence where your organisation gives them portal access.
Can managers request missing evidence?
Yes. Evidence Requests help managers ask for missing proof and track follow-up.
Can evidence be reviewed before it is accepted?
SkillProof supports evidence review workflows so managers or admins can check proof before it is accepted.
Is evidence linked to the relevant training record?
Yes. Evidence can be linked to the staff or training record it supports.
Can we see missing evidence?
Yes. Missing evidence appears in actions, dashboards and reports.
5 answersProfessional Registrations
Can SkillProof track professional registrations?
Yes. SkillProof records registration details, renewal dates, status and supporting evidence.
Can we record renewal dates?
Yes. Renewal, review or expiry dates can be recorded and monitored.
Can we attach evidence?
Yes. Supporting evidence can be attached where your organisation needs it.
Can SkillProof track NMC, GMC or HCPC-style registrations?
Yes. These can be recorded and monitored manually inside SkillProof as registration-style records.
Does SkillProof integrate directly with professional bodies?
No direct professional body integration is claimed. SkillProof records details, renewal dates, evidence and manual check outcomes.
5 answersCPD and Development
Can SkillProof track CPD?
Yes. SkillProof records CPD activity, evidence status and review status in the Development area.
Can evidence be added to CPD records?
CPD records can track evidence status and supporting evidence where used.
Can CPD link to appraisals or development actions?
CPD sits alongside appraisals and development actions in SkillProof's Development area.
Can staff manage their own CPD records?
Staff can manage permitted records where your organisation enables employee access.
Can managers report on CPD activity?
Managers can review and report on CPD activity where they have the right access.
5 answersCompetencies and Assessments
Can SkillProof track competencies?
SkillProof supports competency-style assessments, checklists, evidence and training by role.
Can managers record assessment outcomes?
Managers can record outcomes where they have permission to manage the relevant records.
Can evidence be linked to competencies?
Evidence can be linked to assessment or competency-style records when those records need supporting proof.
Can competencies be role-based?
Training by role can help define which competency-style records apply to each role.
Can reports show competency gaps?
Reports can help teams review missing or incomplete competency records.
5 answersAppraisals
Can SkillProof track appraisals?
Yes. SkillProof records appraisal and review activity in the Development area.
Can managers see appraisals due soon or overdue?
Yes. Due soon and overdue review status can be surfaced for follow-up.
Can appraisal records link to CPD or development activity?
Appraisals, CPD and development actions sit together in the Development workflow.
Can appraisal completion be reported?
Yes. Reports can help teams review completion and outstanding status.
Can staff see their own actions?
Employees can see their own actions where portal access is enabled.
6 answersCompliance Tracking
What does SkillProof show as overdue?
SkillProof can show overdue training, evidence actions, registrations, reviews and configured records.
What does SkillProof show as due soon?
Due soon status can apply to training renewals, registration renewals and other configured dates.
Can SkillProof show missing evidence?
Yes. Missing evidence is one of the core action types SkillProof helps surface.
Can we see compliance status in one dashboard?
Dashboards and the Action Centre help teams review workforce status and actions.
Can managers and employees see different actions?
Yes. Permissions and access levels control which actions and records each user can see.
Does SkillProof guarantee compliance?
No software can guarantee compliance. SkillProof helps organise records, evidence, reminders and reports so your organisation can manage its responsibilities more clearly.
5 answersReports and Audit Packs
Can SkillProof export reports?
Yes. SkillProof supports reports and exports for workforce records.
What is included in an audit pack?
Audit packs can bring together relevant records, status information and evidence references for review.
Can we use reports for internal reviews?
Yes. Reports can support management reviews, governance checks and audit preparation.
Can we report on overdue training, missing evidence and registrations?
Yes. These are common reporting areas in SkillProof.
Can we schedule exports?
Scheduled report exports are supported on plans that include scheduled exports.
5 answersUsers, Managers and Permissions
Can managers see only their own teams?
Manager access is permission-based so organisations can control which records managers can see.
Can employees see their own actions?
Yes. Employees can see their own actions where portal access is enabled.
Can admins manage the whole organisation?
Admins can manage organisation-wide setup and records based on their assigned role.
Are permissions role-based?
Yes. SkillProof includes permissions and user management to control access.
Can users be invited to upload evidence?
Yes. Staff can be invited where evidence upload or employee actions are needed.
6 answersSecurity and Data Protection
What kind of information does SkillProof store?
SkillProof stores workforce records such as staff details, training records, evidence metadata and files, registration records, CPD, appraisals and related actions.
How is access controlled?
Access is controlled through user accounts, roles and permissions.
Where can we read about security?
You can review the Security and Security Review pages.
Is there a Data Processing Agreement?
Yes. SkillProof publishes a Data Processing Agreement page.
Can corporate, NHS or public-sector IT teams review security information?
Yes. The public security pages and DPA are intended to support IT, procurement and governance review.
Can we review security before using real staff data?
Yes. You can review the public security information and use test data first before adding real staff records.
6 answersBilling and Plans
What plans are available?
SkillProof has Starter, Growth, Professional and Enterprise options.
Is pricing monthly?
Monthly and annual billing options are available for listed plans, with Enterprise handled separately.
Can we upgrade later?
Yes. Owners can switch standard plans in SkillProof. Stripe shows the prorated charge or unused-time credit before the change is confirmed.
Can we cancel and get a refund?
Cancellations within 14 days of the latest paid invoice can receive a full Stripe refund to the original payment method. Later cancellations normally stop renewal at the end of the current billing period.
What happens after the trial?
After the trial you can choose a plan or speak to SkillProof about the best setup. No payment card is taken at trial signup.
Who should book a demo?
Book a demo if you want to discuss multiple sites, larger teams, migration, security review or a more complex workflow.
Related solutions
Next step
Still deciding whether SkillProof fits?
Start with test data or book a demo to see how SkillProof handles staff records, evidence, renewals, registrations, actions, reports and Audit Packs.
No card required. 14-day trial. Start with test data first.