Billing and Cancellation Policy

SkillProof is a business-to-business staff training and compliance management platform for organisations.

Standard online subscriptions are available monthly or annually. Enterprise or custom subscriptions may have separate commercial terms agreed in writing.

This policy applies to organisations that accept it when creating a new SkillProof workspace. Existing organisations keep their current plan, billing and records unless SkillProof agrees a change with them.

SkillProof offers a free 14-day trial so organisations can assess whether the platform is suitable before starting a paid subscription.

During the trial, customers should review the product, plan limits, workflows, reporting and suitability for their own training, competency, evidence and compliance processes.

Monthly subscriptions renew each month unless cancelled before the next renewal date.

Cancellation stops the next renewal. The workspace remains available until the end of the current paid billing period.

Payments are not refunded or prorated for a customer cancellation.

Annual subscriptions renew each year unless cancelled before the next renewal date.

Cancellation stops the next renewal. The workspace remains available until the end of the current paid billing period.

Payments are not refunded or prorated for a customer cancellation.

Owners can switch between standard self-service plans inside SkillProof where the workspace is within the target plan limits.

A same-interval upgrade may take effect immediately after Stripe shows the exact prorated charge. A downgrade or monthly-to-annual or annual-to-monthly change is scheduled for the next renewal and creates no refund or credit.

A scheduled change is shown in Billing & Plan and can be cancelled before renewal. If current staff or site usage makes the future plan unsafe, SkillProof will not apply the lower entitlement automatically.

Staff capacity is sold in packs of 10. A pack costs £10 per month or £100 per year. An additional site costs £10 per month or £100 per year where the plan permits site expansion.

Capacity increases may take effect immediately after Stripe shows the prorated charge. A capacity reduction is scheduled for renewal, creates no refund or credit and can be cancelled before renewal.

SkillProof does not delete or deactivate staff or sites because capacity is reduced. A reduction below active usage is refused.

Payments are non-refundable, except where SkillProof confirms a duplicate or incorrect charge, or where applicable law requires a different outcome.

If SkillProof confirms a billing error, it will correct the error through the original payment method or another agreed billing adjustment.

If a payment fails, SkillProof normally keeps write access available for seven calendar days while notifying the account owner and requesting updated payment details.

From day eight, an overdue workspace may be restricted to billing, reading and export until payment is resolved. SkillProof may restrict access sooner where required for security, misuse prevention or law.

A paid workspace is normally retained for 90 days after paid access ends. Day 90 creates a manual review only. Deletion requires recorded approval and a final safety window; it is not triggered by the first failed payment.

To request a billing review, contact SkillProof support with the organisation name, billing email, invoice or payment reference and a short explanation of the issue.

For sales or plan questions before subscribing, contact SkillProof sales through the Contact page.

SkillProof's standard online subscriptions are for business customers. The person creating a workspace confirms they are authorised to accept these terms for their organisation.

Nothing in this policy removes any legal rights that cannot be excluded under applicable law.