Billing and Refund Policy
This policy explains how SkillProof subscriptions, cancellations and refund requests are handled. It applies to standard online plans unless a separate written agreement says otherwise.
Last updated: 5 June 2026
Free trial first
SkillProof offers a free 14-day trial so organisations can review the platform before starting a paid subscription.
Cancel any time
Customers can cancel renewal of monthly or annual subscriptions. Access normally continues until the end of the paid billing period.
Fair refund review
Refunds are reviewed for duplicate payments, billing errors, accidental charges or where SkillProof cannot provide the paid service.
Secure billing
Payments, invoices, payment methods and refunds are handled through Stripe. SkillProof does not store card details.
Business subscriptions
SkillProof is a business-to-business workforce training and compliance management platform for organisations.
Standard online subscriptions are available monthly or annually. Enterprise or custom subscriptions may have separate commercial terms agreed in writing.
Free trial
SkillProof offers a free 14-day trial so organisations can assess whether the platform is suitable before starting a paid subscription.
During the trial, customers should review the product, plan limits, workflows, reporting and suitability for their own training, competency, evidence and compliance processes.
Monthly subscriptions
Monthly subscriptions renew each month unless cancelled before the next renewal date.
If a monthly subscription is cancelled, access normally remains available until the end of the current paid billing period. We do not normally provide refunds for part-used monthly periods.
Annual subscriptions
Annual subscriptions renew each year unless cancelled before the next renewal date.
If an annual subscription is cancelled, access normally remains available until the end of the current paid billing period. We do not normally provide refunds for unused time on annual plans unless required by law or agreed separately.
When refunds may be issued
Refunds may be issued where there has been a duplicate payment, billing error, accidental repeat charge, incorrect charge or where SkillProof is materially unable to provide the paid service.
Goodwill refunds may also be considered case by case. Refund decisions may consider the plan, billing period, account usage, support history and whether the customer has already used the free trial.
How refunds are processed
Approved refunds are processed through Stripe back to the original payment method where possible.
Refund timing depends on Stripe, the card network and the customer's bank or payment provider. SkillProof cannot send a card refund to a different card or bank account.
Payment processing costs
Stripe and payment networks may not return the original payment processing fees to SkillProof when a payment is refunded.
This does not reduce any approved refund owed to a customer, but it is one reason we encourage organisations to use the free trial before starting paid billing.
Failed payments and access
If a payment fails or a subscription becomes overdue, SkillProof may notify the account owner, ask for updated payment details, restrict access or suspend the workspace until billing is resolved.
Where appropriate, SkillProof may retain customer data for a limited period after cancellation, trial expiry or non-payment so the customer can export records or reactivate the account.
How to request a refund
To request a refund or billing review, contact [email protected] with the organisation name, billing email, invoice or payment reference and a short explanation of the issue.
For sales or plan questions before subscribing, contact [email protected].
Consumer rights
This policy is written for business customers. Nothing in this policy is intended to remove any legal rights that cannot be excluded under applicable law.
If a subscription is purchased by a consumer rather than for business use, different cancellation or refund rights may apply.